Assistant Store Manager – Copenhagen

Website Hermés

In this demanding and yet rewarding position as Assistant Store Manager you are responsible for partnering with the Store Manager. Together you successfully run all aspects of the business including front and back office tasks, including building sales, identifying opportunities and client development via CRM and services initiatives, coaching and counseling of the store´s staff.

Working days filled with a variety of tasks
Not two days will be similar in the store, yet your tasks have to keep high standards in all aspects of your working day that will include to:

  • develop local clientele and build customer loyalty with a personalized and attentive service
  • deliver perfect shopping experience to customers and visitors
  • achieve annual sales target
  • optimize stock level, sell-through, quality and diversity of the offer
  • monitor maintenance and condition of the store
  • keep shrinkage as low as possible
  • make sure procedures are understood and respected
  • train and coach the team

You will spend a minimum of 80% of your working time on the shop floor.

In the absence of the Store Manager, you will step into the role of the Store Manager, take full responsibility, alert if necessary and make relevant reports.

This entails a permanent and clear communication between the Assistant Store Manager and the Store Manager in all actions.

You already know what it takes to be a success in this line of business
You need to be 100% customer oriented and have a strong understanding for the unique very high-end products. The Assistant Store Manager is a trusted position with high autonomy. The ideal candidate has a strong business understanding combined with good manners, and is capable of establishing a good atmosphere with often very demanding customers.

To become a successful Assistant Store Manager at Hermès you work – or have previously worked in a similar role and most likely for another high-end brand. You have significant experience in store as well as staff management, which includes responsibility in sales objectives, stock, purchases, and public relations. Though possessing these qualifications you still have a hunger for learning.

You love retail, interaction with and learning from customers, are curious, and have a strong will and outspoken ethics.

As a person you stand out as a mature, professional and responsible personality. You are a good listener with strong leadership skills, and you communicate in a positive but yet a direct manner. You are able to work independently but know the true value of making great results as a TEAM. Flexibility is an asset that you possess, both when it comes to balance your work/life as well when it comes to finding solutions in the store that to a great extent satisfy all parties involved.

You are a proficient IT user especially Wíndows – and you are familiar with IT retail systems, and able to interpret sales data and translate to effective business recommendations/action plans. You speak and write impeccable Danish, are proficient in English, and beneficially you master French.

Are you interested ?
The recruitment process is carried out by Compass Human Resources Group A/S. If you want to know more about the position, please contact Director Niels Lorenzen on phone +45 70 20 12 75. Please submit your application and CV in English through, preferably as Word files, as soon as possible. Please note that we will reply to the email address from which you send your CV.

Thierry Hermès, a harness-maker, set up the Hermès business in Paris in 1837. Ever since, his descendants have worked together to develop the Hermès Group. Although it has achieved international stature, Hermès has never lost its human touch and continues its tradition of fine craftmanship. International in scope, Hermès is characterised by superlative manufacturing inspired by the values of traditional craftsmanship, and remains a family firm with a uniquely creative spirit that is continuously renewed. Today Hermès employs 12,244 people worldwide and has 307 exclusive stores, 210 of which are directly operated. The Copenhagen flagship store opened nearly a year ago on one of the best situated locations in the center of Copenhagen and has today a staff of 7 employees – and expanding!

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Deadline for application: As soon as possible
Reference: 1806.204